Keeping the campus connected: New tools for the online community

Live online audio or video conferencing

Zoom Pro

Zoom conferencing platform is available for all DKU faculty, students and staff.

This tool will provide assistance in remote teaching/learning, conferencing and collaboration, especially during this difficult time. Now that Zoom is the preferred and supported video conferencing tool, you can get support from Duke/DKU support team. Visit the Zoom instruction page for more details.

Secure DKU Remote Network Access


DKU VPN provides the ability for DKU faculty, students and staff to establish a secure tunnel from their computers/devices to the DKU network. Visit the DKU VPN setup page for more details.

Team Instant Messaging and Collaboration

Microsoft Teams is the hub for team collaboration in Office 365 that integrates the people, content, and tools your team needs to be more engaged and effective.

With Microsoft Teams on your PC, Mac, or mobile device, you can:

  • Pull together a team.
  • Use chat instead of email.
  • Securely edit files at the same time.
  • See likes, @mentions, and replies with just a single tap.
  • Customize it by adding notes, web sites, and apps.

Visit the Microsoft Team instruction page for more details

How to Get IT Support

To better serve our now globally dispersed community as online remote activities startup, DKU IT, under the leadership and in partnership with Duke OIT, are now offering expanded and enhanced IT support services.

Combined HelpDesk to support DKU Community around the clock and around the globe;

Newly added a 400 toll-free number: 400-816-7100 for China-based community;

Coverage: Mon – Fri, 8 am – 8 pm, DKU IT, rest of the day/night, Duke OIT

IT Helpdesk Hotline:

400-816-7100 (0512- 3665-7100): for China-based faculty/staff/students

(+1) 919-660-1810: for US based faculty/staff/students

International based faculty/staff/students can use either option (recommend using tools like Skype calling)

Live Chat:


IT Frequently Asked Questions

What is a VPN?

A virtual private network, or VPN, is an encrypted connection over the Internet from a device to a network. The encrypted connection helps ensure that sensitive data is safely transmitted. It prevents unauthorized people from eavesdropping on the traffic and allows the user to conduct work remotely.

A VPN extends a corporate network through encrypted connections made over the Internet. Because the traffic is encrypted between the device and the network, traffic remains private as it travels. An employee can work outside the office and still securely connect to the corporate network. Even smartphones and tablets can connect through a VPN.

Why do I need a VPN?

Traffic through VPN is encrypted and secure.

A virtual private network (VPN) allows you to create a secure connection from your computer to DKU/Duke over a public network while working remotely.

What’s the difference between DKU VPN and Duke VPN?

DKU VPN – Primarily for China-based DKU Faculty and Students to support remote teaching/learning –

Duke VPN – All Faculty, Staff, and Students have access –

How can I set up DKU VPN and how do I know if I should use the DKU VPN or Duke VPN?

Instructions for setting up the DKU VPN and a matrix that explains when and which VPN you should use are located here

What is Zoom?

Zoom Meetings is a tool faculty, students and staff can use for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

For more information, please go to the ZOOM instruction

Why do I need Zoom?

Zoom helps you to 

  • Join online classes.
  • Host online discussions.
  • Participate in Zoom Webinars.
  • Work with IT to get remote assistance.

How can I use Zoom to join the online classes?

If you receive a Zoom meeting invitation, just click the link to join.

When it is time for the scheduled meeting, students and instructors can access the Zoom meeting similarly. 

In the Sakai course, click the Zoom link.

Next to the scheduled meeting, the instructor can click Start to launch Zoom and begin the meeting.

Next to the scheduled meeting, the students can click Join to launch Zoom and join the meeting.

I’m a Mac user. I want to use Windows software for one of my courses. What should I do?

Virtual Computing Manager (VCM) is a service providing the DKU community with easy access to virtual software packages, and semester-long virtual machine (VM) reservations. Access specialized software without installing it on your own computer, host your own server for development projects and coursework, or customize your own environment to use for the semester.

For more information, please visit

Where can I find what software is available to me?

Please visit, log in with your NetID and password, click “SEARCH FOR SOFTWARE”, and select “Available to” based on your role (DKU Faculty, DKU Student, or DKU Staff). The available software packages will be listed (many are free while a few are available at a discounted rate).

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