A coffee shop staffed entirely by people with disabilities has opened at the Academic Building at Duke Kunshan University, offering students, faculty and staff a quiet space for coffee—and reflection—on inclusion and accessibility.
The café, operated by Never Mind, a Shanghai-based company that provides jobs for people with disabilities, uses a “silent service” model. Baristas communicate with customers through sign language, smart glasses and visual signage. All employees are hearing- or speech-impaired.
Despite the absence of spoken words, customers say the experience is smooth, friendly and professional.
“It’s more than just coffee,” said a DKU staff member. “This space makes inclusion tangible. The service is thoughtful and smooth, and the design is full of warmth.”
John Quelch, the university’s executive vice chancellor, said, “Duke Kunshan chose to bring Never Mind Café to campus as part of our ongoing commitment to social responsibility. We believe public service and education go hand in hand.”
The café’s manager Tian Wang said the business is designed to accommodate staff with a range of disabilities.
“We’re proud to create a space where every employee can thrive,” Wang said. “It’s a privilege to serve the Duke Kunshan community.”
The café officially opened during a symbolic ribbon-knotting ceremony attended by Quelch, Wang and other representatives.
